Policies

Osprey Resorts’ Jasper House Bungalows Policies

Cancellation Policy:
A minimum 7 day cancellation notice is required. Cancellations received 0-7 days prior to arrival are charged one night accommodations.

Check In Policy:
Guests must be at least 21 years of age to rent a room. Guests may check in any time after 4 p.m. on date of arrival.

Late Check In Policy:
The front office is open from 7:30 AM – 10:00 PM but may be closed based on its seasonal hours. If you are expecting to check in outside of our regular front office hours, please notify us directly to make late arrival check in arrangements.

Late Checkout Policy:
Checkouts after 11am may be subject to additional fees. Please arrange any late checkouts directly with the front desk prior. Failing to checkout before 3 p.m. can incur a room charge of one full day plus tax applied to guest’s credit card.

Early Checkout Policy:
Your reservation dates are confirmed at the time of reservation and by confirmation email. Any early checkouts will result in full payment of the original reservation.

Lost Key Policy:
A lost or non-returned key will be charged a $75.00 fee as we will have to change the locks.

No Smoking Policy:
All guest rooms and public spaces are 100% smoke-free. A minimum $250 deep cleaning fee or damages will be charged to any guest who violates the smoking policy in any space on property.

Noise & Disturbance Policy:
We operate a family friendly resort. Any excessive noise in or around the cabins is not acceptable, and especially not tolerated after 11 p.m. The resort reserves the right to evict and/or charge a $300.00 noise disturbance fee.

Extra Guest in Room Policy:
Maximum number of guests in the rooms is limited by fire code and occupancy restrictions. Any registered guest and/or undeclared additional people found in rooms are subject to eviction from the resort by management effective immediately and a charge of $100 per additional person applied to guest’s credit card.

Damage to Room & Missing Items Policy:
Any additional cleaning that is deemed to be in excess of normal use of the facilities will incur a fee based on extra time needed to clean. Guest is responsible for any damages and/or missing items taken from the room, and remedy for which will be applied to guest’s credit card. This includes lost revenue if the room is placed out of order.

No Pet Policy:
Jasper House Bungalows is located in a wildlife corridor. As a safety precaution to our guests, the public and to wildlife, pets are strictly prohibited from all rooms and spaces within and around our property. This includes any pets enclosed in private vehicles while visiting our property. Any guest who violates the No Pet Policy will face eviction and a minimum $250 fee for deep cleaning, damages or disturbances.

Barbecue Policy:
We do not provide barbecues for guests of Jasper House Bungalows. Guests may bring their own; however, we reserve the right to ban barbecuing for safety concerns. This may happen particularly when wildlife is in the area looking for food, when there is a fire ban in place, when there is a noise disturbance or damage/destruction occurs to the property of Jasper House Bungalows. Any guest who violates the Barbecue Policy will face eviction and a minumum $250 fee for damages.

Credit/Debit Card Policy:
At time of check in, guests will be asked to authorize the resort to charge the following to their credit card, as necessary: any remaining balance owing for reservation, any additional incidental charges applied to the guest room, and any policy violation fees that may have been incurred during the stay.